Resolved -
This incident has been resolved.
Apr 12, 17:20 CEST
Update -
We are continuing to monitor for any further issues.
Apr 12, 17:20 CEST
Monitoring -
A restore has been completed for the affected environments. We are currently monitoring the situation closely to ensure everything remains stable.
Apr 12, 17:11 CEST
Update -
Deltablue has informed us that OVH has not yet provided an estimated time for when the remaining server will be back online.
Apr 12, 15:25 CEST
Update -
At this moment, we don't have any further information — we are currently waiting for an update from our hosting partner, Deltablue.
Apr 12, 13:59 CEST
Update -
1 of 2 impacted servers is now responding via the network. Hardware checks are currently being performed by OVH on the remaining server.
Apr 12, 12:37 CEST
Update -
Currently, 4 of the 6 impacted hosts are up and running again. The remaining 2 down servers are still experiencing provider-side networking issues, which OVH is investigating.
Apr 12, 11:14 CEST
Update -
Two servers are back online. The remaining servers are currently experiencing a network issue. We are awaiting further updates from our hosting partner.
Apr 12, 09:09 CEST
Identified -
Dear customer,
There are currently infrastructure problems with one of our hosting partners. During this time, you may experience difficulties while accessing your Odoo environment.
We are actively monitoring and taking action as necessary. We apologize for the inconvenience and will share an update once we have more information. If you need urgent assistance you can contact us by phone or e-mail.
Phone: +32 3 547 03 32
Thank you for your patience.
Kind regards,
Support team
Apr 12, 08:23 CEST